Returns

A customer who is a consumer has the right to withdraw from the sales contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the customer, or a third party other than the carrier and designated by the customer, takes possession of the Product.

The term “consumer” also includes a natural person entering into a contract directly related to their business activity where the content of that contract indicates that it is not of a professional nature for that person, as determined in particular by the scope of their business activity disclosed pursuant to the provisions governing the Polish Central Register and Information on Economic Activity (CEIDG).

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the sales contract by means of an unequivocal statement sent to us by post or by email to info@grassland.com.pl.

The customer may use the model withdrawal form provided in Annex 1 to the Terms and Conditions of our Online Store. Use of this form is not mandatory. To meet the withdrawal deadline, it is sufficient for the customer to send their communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Please note that the right to withdraw from a distance contract does not apply to the contracts specified in Article 38 of the Polish Consumer Rights Act of 30 May 2014, including contracts:
a) for the supply of goods that are not prefabricated and are made to the consumer’s specifications or tailored to their individual needs,
b) for the supply of goods which, after delivery, become inseparably mixed with other items due to their nature,
c) for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery,
d) for the supply of goods that are liable to deteriorate or expire rapidly.

If the customer withdraws from this contract, we will reimburse all payments received from them, including delivery costs (except for any additional costs resulting from the customer’s choice of a delivery method other than the least expensive standard delivery method offered by our Online Store), without undue delay and in any event no later than 14 days after the day on which we are informed of their decision to exercise the right to withdraw from this contract. We will make the reimbursement using the same means of payment as the customer used for the initial transaction, unless the customer has expressly agreed otherwise. In any event, the customer will not incur any fees as a result of the reimbursement.

Please note that we may withhold reimbursement until we have received the Product back or the customer has supplied evidence of having sent it back, whichever occurs first.

Please send the Product back to: Grassland Horse Feeding Sp. z o.o., ul. Grabskiego 8, 37-450 Stalowa Wola, Poland, without undue delay and in any event no later than 14 days after the day on which we are informed of the withdrawal from the sales contract. The deadline is met if the Product is sent back before the 14-day period expires. The customer will bear the direct cost of returning the goods.

Pursuant to Article 556 of the Polish Civil Code of 23 April 1964, the Seller is liable to the customer if the Product sold has a physical or legal defect. The Seller is exempt from liability under the statutory warranty for defects if the customer knew of the defect when the contract was concluded. Pursuant to Article 558 of the Polish Civil Code, the Seller’s liability under the statutory warranty for defects is excluded where the Product is sold to a customer who is not a consumer. The term “consumer” also includes a natural person entering into a contract directly related to their business activity where the content of that contract indicates that it is not of a professional nature for that person, as determined in particular by the scope of their business activity disclosed pursuant to the provisions governing the Polish Central Register and Information on Economic Activity (CEIDG).

The cost of delivering the Product in connection with the exercise of rights under the statutory warranty for defects is borne by the Seller. The Seller is liable under the statutory warranty for defects if the defect is discovered within two years from the date on which the Product is handed over to the customer.

Notification of defects in the Product must be sent by email to info@grassland.com.pl or in writing to the address of the Seller’s registered office.

If the goods sold have a defect, the customer may submit a statement requesting a price reduction or withdrawing from the contract, unless the Seller replaces the defective goods with goods free from defects or remedies the defect without undue delay and without excessive inconvenience to the customer. This restriction does not apply if the goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfil its obligation to replace the goods with goods free from defects or to remedy the defect.

The customer may request replacement of the goods with goods free from defects instead of the repair proposed by the Seller, or request repair instead of replacement, unless bringing the goods into conformity with the contract in the manner chosen by the customer is impossible or would entail excessive costs compared with the method proposed by the Seller.

The customer may not withdraw from the contract if the defect is insignificant. If necessary for the assessment of physical defects, the Product must be delivered to: Grassland Horse Feeding Sp. z o.o., ul. Grabskiego 8, 37-450 Stalowa Wola, Poland.

The Seller will respond to the customer’s notification within 14 calendar days of receiving it. Failure to consider the notification within this period constitutes acceptance of the claim. The Seller bears the costs of remedying defects or replacing the Product with a new one.