ONLINE STORE TERMS AND CONDITIONS

INTRODUCTION

The online store available at https://www.grassland.com.pl is operated by Grassland Horse Feeding Spółka z ograniczoną odpowiedzialnością, a Polish limited liability company with its registered office in Gostkowo at ul. Ekologiczna 10a, 87-148 Gostkowo, tax identification number (NIP): 8792736180, statistical identification number (REGON): 520784654, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000942090, registration court: District Court in Toruń, 7th Commercial Division of the National Court Register, share capital: PLN 5,000.00.

SELLER’S CONTACT DETAILS:

Email address: info@grassland.com.pl.

This document, which also constitutes terms and conditions within the meaning of the Polish Act of 18 July 2002 on the Provision of Electronic Services, hereinafter referred to as the “Terms and Conditions”, sets out the types and scope of electronic services provided through the Online Store, the rules for concluding sales contracts through the Online Store, the rules for performing those contracts, the rights and obligations of the Customer and the Seller, and the procedures for withdrawal from contracts and handling complaints.

§1. DEFINITIONS

Online Store – the online store available at https://www.grassland.com.pl.
Seller – Grassland Horse Feeding Spółka z ograniczoną odpowiedzialnością, a Polish limited liability company with its registered office in Gostkowo at ul. Ekologiczna 10a, 87-148 Gostkowo, tax identification number (NIP): 8792736180, statistical identification number (REGON): 520784654, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000942090, registration court: District Court in Toruń, 7th Commercial Division of the National Court Register, share capital: PLN 5,000.00.
Customer – a natural person, a legal person or an organisational entity without legal personality to which the law grants legal capacity, entering into a contract with the Seller.
Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.
Service – electronic services provided by the Seller through the Online Store.
Sales Contract – a distance contract concluded between the Customer and the Seller through the Online Store for the purchase of a Product.
Product – a product purchased by the Customer through the Online Store.
Order Form – a form available in the Online Store that enables the Customer to place an order to purchase a Product.
Customer Account – a collection of resources in the Seller’s IT system in which information about the Customer is stored, including address details and order history.
Registration Form – a form available in the Online Store that enables the creation of a Customer Account.
Newsletter – a service that enables users to subscribe to and receive free information about the Seller’s Products and promotions electronically.
Business Day – a day from Monday to Friday, excluding public holidays.

§2. GENERAL PROVISIONS

The Seller undertakes to provide services to the Customer within the scope and on the terms set out in these Terms and Conditions.
The Customer undertakes to use the Online Store in accordance with applicable law and the principles of social conduct.
A Customer using the Seller’s Services is required to comply with these Terms and Conditions.
The Seller complies with the principles governing the protection of Customers’ personal data set out in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
The Customer consents to the collection, storage and processing of their personal data by the Seller for the purpose of performing the contract. The detailed terms governing the collection, processing and protection of personal data by the Seller are set out in the Online Store’s Privacy Policy.
Product information displayed on the Online Store’s website constitutes an invitation to enter into a contract within the meaning of Article 71 of the Polish Civil Code of 23 April 1964.
All prices displayed on the Online Store’s website are gross prices.
The Seller reserves the right to change the prices of Products available in the Online Store, introduce new Products, launch and cancel promotional campaigns, and amend ongoing promotions.
The Customer is prohibited from providing unlawful or offensive content. The Customer must use the Seller’s websites in a manner that does not disrupt their operation, in particular by refraining from using software, including malicious software, or devices that cause such disruption.
Specific risks associated with the use of electronic services include the possibility of unauthorised persons gaining access to and interfering with data transmitted over a network or stored on computers connected to that network. This may result, in particular, in the loss or unauthorised alteration of data, or prevent the use of services offered through the Online Store.

§3. SERVICES AND GENERAL TERMS OF SERVICE

The Seller provides the following electronic services through the Online Store:
a) making information about the Seller’s offer and Products available on the Online Store’s website;
b) enabling the completion of an Order Form for the purpose of concluding a Sales Contract;
c) enabling registration to create a Customer Account and maintaining the Customer Account in the Online Store;
d) sending Customers information about promotions and Products in the form of a Newsletter.
The services specified in point 1 are provided free of charge.
The contract for the provision of electronic services consisting of enabling the completion of an Order Form is concluded with the Customer for a fixed term when the Customer begins completing the form. It terminates when the Customer abandons completion of the form or submits the completed form to the Seller.
The contract for the provision of electronic services consisting of enabling registration and maintaining a Customer Account is concluded with the Customer for an indefinite term when the Customer registers in the Online Store.
A Customer Account is created (“registration”) using the functionality available on the Online Store’s website, namely the Registration Form.
A Customer Account is not required to place an order for Products available in the Online Store.
The contract for the electronic provision of the Newsletter service is concluded for an indefinite term when the Customer subscribes to the Newsletter using the functionality available on the Online Store’s website.
The following technical requirements must be met to use the services provided by the Seller:
a) a device with Internet access;
b) a web browser that supports cookies;
c) access to email.
The Customer bears the costs of Internet access and data transmission in accordance with their Internet service provider’s tariff.

§4. SALES CONTRACT

The Seller enables orders for Products available in the Online Store to be placed:
a) using the Order Form available in the Online Store, 24 hours a day, 7 days a week;
b) by email to info@grassland.com.pl;
c) by telephone on +48 (…).
To place an order using the Order Form available on the Online Store’s website, the Customer selects a Product available in the Online Store, specifies the quantity they wish to purchase and indicates the characteristics of the ordered Product. After selecting the Product and adding it to the shopping cart using the functionality available in the Online Store, the Customer completes the Order Form with the information necessary for the Seller to fulfil the order, then confirms the order by clicking the “Order and Pay” button.
To place an order by telephone or email, the Customer provides the Seller with information about the ordered Product and the details necessary to fulfil the order, in particular identification details, address details and contact details for matters relating to the order, including a telephone number and email address.
After receiving the order, the Seller sends an acknowledgement of receipt to the email address provided by the Customer when placing the order. After verifying that the order can be fulfilled, the Seller sends the Customer an order confirmation message. The Sales Contract is concluded when the Customer receives the order confirmation message.
The order confirmation message contains the agreed terms of the Sales Contract, in particular the quantity and type of Product ordered, the total price payable, including delivery costs, and the amount of any discounts granted, where applicable.

§5. ORDER PROCESSING TIME AND DELIVERY

The Seller processes orders in the order in which they are received, subject to §6, point 3 of these Terms and Conditions.
Order processing time includes preparing, assembling, packing and handing over the Product by the Seller. The average order processing time is up to 14 Business Days.
Orders placed after 2:00 p.m. on a Business Day or on a non-working day are treated as having been placed on the next Business Day.
If part of an order consisting of several Products is currently unavailable, the Customer is informed by telephone or email and decides how the order should be fulfilled: partial fulfilment, an extended waiting period, cancellation of the entire order or selection of a replacement Product.
For orders consisting of several Products with different availability dates that are to be delivered in a single shipment, the order processing time depends on when the Seller obtains the last Product included in the order, unless otherwise agreed with the Customer.
The time required for delivery of the Product to the Customer by a carrier or by the Seller’s own transport must be added to the order processing time, depending on the delivery method selected by the Customer. Information about delivery methods and costs is available on the Online Store’s website and is provided to the Customer when placing the order.
Orders are handed over for delivery only on Business Days.
Upon receiving the shipment, the Customer should carefully inspect the condition of the packaging and its contents. If any damage or other irregularities are found, the Customer should complete a damage report in the presence of the courier and notify the Seller.
If the Customer refuses to accept the shipment or delivery is impossible for reasons attributable to the Customer, the Seller is entitled to charge the Customer for the costs incurred as a result, such as the cost of returning the shipment to the Seller or resending it to the Customer.
If the Seller compensates the Customer for damage arising during transport of the Product, the Customer’s claims against the carrier relating to that damage are transferred to the Seller to the extent that the damage has been compensated by the Seller. The transfer of these claims does not require a separate assignment agreement.

§6. PAYMENT METHODS

The Seller enables payment for ordered Products in the following forms of advance payment:
a) through the Przelewy24 electronic payment system operated by PayPro S.A., ul. Kanclerska 15, 60-327 Poznań, in accordance with the system’s terms and conditions: https://www.przelewy24.pl/regulamin;
b) through the PayU electronic payment system operated by PayU S.A., with its registered office in Poznań, in accordance with the PayU electronic payment system’s terms and conditions;
c) “Buy now, pay in 30 days” – a service provided by PayPo to the Customer, under which PayPo pays the price of the goods directly to the Store by cashless payment, and the Customer repays the price of the goods directly to PayPo within 30 days of the purchase date, without incurring any additional costs, in accordance with the PayPo terms and conditions;
d) by standard bank transfer to a bank account.

The Customer must make payment within five days of concluding the contract. If payment is not made within this period, the order may be cancelled.
The Seller begins processing the order upon receiving confirmation of successful transaction authorisation from the online payment system operator or, in the case of a standard bank transfer, after the funds have been credited to the bank account.
Proof of purchase is delivered to the Customer together with the Product or electronically to the email address provided by the Customer when placing the order.
If a refund is required for a transaction paid for by the Customer using a payment card, the Seller will refund the amount to the bank account linked to the Customer’s payment card.

§7. STATUTORY WARRANTY FOR PRODUCT DEFECTS

Pursuant to Article 556 of the Polish Civil Code of 23 April 1964, the Seller is liable to the Customer if the Product sold has a physical or legal defect. The Seller is exempt from liability under the statutory warranty for defects if the Customer knew of the defect when the contract was concluded.
The cost of delivering the Product in connection with the exercise of rights under the statutory warranty for defects is borne by the Seller.
The Seller is liable under the statutory warranty for defects if the defect is discovered within two years from the date on which the Product is handed over to the Customer.
Notification of defects in the Product must be sent by email to info@grassland.com.pl or in writing to the Seller’s address. The notification may be submitted using the form provided in Annex 2 to these Terms and Conditions.
If the goods sold have a defect, the Customer may submit a statement reducing the price or withdrawing from the contract, unless the Seller replaces the defective goods with goods free from defects or remedies the defect without undue delay and without excessive inconvenience to the Customer. This restriction does not apply if the goods have already been replaced or repaired by the Seller, or if the Seller has failed to fulfil its obligation to replace the goods with goods free from defects or to remedy the defect.
The Customer may request replacement of the goods with goods free from defects instead of the repair proposed by the Seller, or request repair instead of replacement, unless bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would entail excessive costs compared with the method proposed by the Seller.
The Customer may not withdraw from the contract if the defect is insignificant.
If necessary for the assessment of physical defects, the Product must be delivered to: Grassland Horse Feeding Sp. z o.o., ul. Grabskiego 8, 37-450 Stalowa Wola, Poland.
The Seller will respond to the Customer’s notification within 14 calendar days of receiving it. Failure to consider the notification within this period constitutes acceptance of the claim.

§8. WITHDRAWAL FROM THE SALES CONTRACT

Under Article 27 of the Polish Consumer Rights Act of 30 May 2014, a Customer who is a Consumer has the right to withdraw from a distance contract without giving any reason.
The provisions concerning Consumers contained in this section also apply to a natural person entering into a contract directly related to their business activity where the content of that contract indicates that it is not of a professional nature for that person, as determined in particular by the scope of their business activity disclosed pursuant to the provisions governing the Polish Central Register and Information on Economic Activity (CEIDG).
The right of withdrawal may be exercised within 14 calendar days from the date on which the Customer, or a third party other than the carrier and designated by the Customer, takes possession of the Product. If the contract covers several items delivered separately, in batches or in parts, the period begins when the last item, batch or part is taken into possession.
The Customer may withdraw from the contract by submitting a withdrawal statement using the form provided in Annex 1 to these Terms and Conditions and sending it to the Seller’s address or by email to info@grassland.com.pl.
To meet the deadline specified in point 3, it is sufficient to send the withdrawal statement before that deadline expires.
The Seller will promptly confirm receipt of the withdrawal statement to the Customer.
The Seller will reimburse all payments received from the Customer, including delivery costs, without undue delay and no later than 14 calendar days after receiving the withdrawal statement. The Seller will make the reimbursement using the same means of payment as the Customer used, unless the Customer has expressly agreed to another reimbursement method that does not entail any costs for the Customer.
Unless the Seller has offered to collect the Product from the Customer, the Seller may withhold reimbursement until the Product has been received back or the Customer has supplied evidence of having sent it back, whichever occurs first.
If the Customer selected a delivery method other than the least expensive standard delivery method offered by the Seller, the Seller is not required to reimburse the additional costs incurred by the Customer.
The Customer must return the goods to the Seller or hand them over to a person authorised by the Seller without undue delay and no later than 14 calendar days after the day on which the Customer withdrew from the contract, unless the Seller has offered to collect the Product. The deadline is met if the Product is sent back before that period expires.
The Customer bears only the direct cost of returning the Product.
The Product must be delivered to the Seller at: Grassland Horse Feeding Sp. z o.o., ul. Grabskiego 8, 37-450 Stalowa Wola, Poland.
The Customer must adequately protect the Product during transport. The Seller does not accept cash-on-delivery shipments.
In the event of withdrawal from the contract, the Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
The Customer has no right to withdraw from the contracts specified in Article 38 of the Polish Consumer Rights Act of 30 May 2014, including contracts:
a) for the supply of goods that are not prefabricated and are made to the Consumer’s specifications or tailored to their individual needs;
b) for the supply of goods which, after delivery, become inseparably mixed with other items due to their nature;
c) for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery;
d) for the supply of goods that are liable to deteriorate or expire rapidly.

§9. WITHDRAWAL FROM ELECTRONIC SERVICE CONTRACTS AND COMPLAINTS CONCERNING ELECTRONIC SERVICES

For contracts for the continuous provision of electronic services concluded for an indefinite term, such as a Customer Account or Newsletter, the Customer has the right to terminate the contract. The Customer may terminate the contract with immediate effect and without giving any reason by sending a termination notice to info@grassland.com.pl.
The Seller reserves the right to terminate a contract for the continuous provision of electronic services concluded for an indefinite term by giving 14 days’ notice if the Customer breaches these Terms and Conditions.
If the Seller fails to provide, or improperly provides, services through the Online Store, the Customer may submit a complaint by email to info@grassland.com.pl.
A properly submitted complaint should include the Customer’s identification details, namely their full name or company name, residential address or registered office address, and email address; the subject of the complaint, including the period to which it relates; and the circumstances justifying the complaint.
The Seller will consider the complaint within 14 calendar days of receiving it.

§10. PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS

The provisions of this section apply only to Customers who are not Consumers within the meaning of Article 22¹ of the Polish Civil Code.
The provisions of this section do not apply to Sales Contracts where the purchaser is a natural person entering into a contract directly related to their business activity and the content of that contract indicates that it is not of a professional nature for that person, as determined in particular by the scope of their business activity disclosed pursuant to the provisions governing the Polish Central Register and Information on Economic Activity (CEIDG).
The Seller reserves the right to withdraw from the Sales Contract at any time, provided that the Product has not been handed over to the Customer, a third party acting on the Customer’s behalf or the carrier delivering the Product to the Customer. Withdrawal from the contract by the Seller does not give rise to any claims by the Customer against the Seller.
The Seller reserves the right to restrict the payment methods available in the Online Store. The Seller reserves the right to require advance payment of all or part of the order value, regardless of the payment method selected by the Customer. Pursuant to Article 558 of the Polish Civil Code, the Seller’s liability under the statutory warranty for defects is excluded where the Product is sold to a Customer who is not a Consumer.
Pursuant to Article 548 §1 of the Polish Civil Code, the benefits and burdens associated with the Product and the risk of accidental loss of or damage to the Product pass to the Customer when the Seller hands over the Product to the Customer, a third party designated by the Customer or the carrier.
The Seller’s liability to the Customer is limited to actual losses incurred by the Customer as a result of the Seller’s improper performance of the contract. The Seller’s liability may not exceed the value of the order placed by the Customer.

§11. SELLER’S LIABILITY

The Seller is not liable for incorrect information entered by the Customer, in particular incorrect information provided in forms available on the website, or for actions by the Customer that hinder or prevent the Seller from providing and performing services.
The Seller is not liable for the consequences of the Customer’s use of the Online Store in breach of these Terms and Conditions, applicable law, or the applicable principles of social conduct or customary practice.
The Seller reserves the right to suspend or discontinue individual features of the Online Store where this is necessary for the maintenance, inspection or expansion of its technical infrastructure or software. The suspension or discontinuation of individual features of the Online Store must not infringe the Customer’s rights.

§12. INTELLECTUAL PROPERTY

All content published in the Online Store, including graphics, texts, page layouts and logos, that does not originate from the Customer or other providers is protected by copyright and is the exclusive property of the Seller. Use of this content without the Seller’s written consent gives rise to civil and criminal liability.
The Customer may use content published in the Online Store only for their own personal use. Any other use is permitted only where expressly authorised by the Seller.
Use of the Online Store, including the use of text, graphics, photographs, applications, databases or other content, does not grant the Customer any rights to that content and, in particular, does not constitute the acquisition of economic copyrights, related rights or licences.
The following activities are prohibited without the Seller’s express consent:
a) copying, modifying or transmitting, electronically or otherwise, the Online Store or any part of it, or individual items of content made available through it;
b) distributing content published in the Online Store by any means;
c) extracting and reusing all or part of the contents of databases.

§13. FINAL PROVISIONS

The Seller reserves the right to amend these Terms and Conditions. The Seller will announce any amendments on the Online Store’s website at least 14 calendar days before they take effect. Amendments to these Terms and Conditions do not apply to Customers who placed an order while the previous version was in force. Amendments made during an ongoing contractual relationship are binding on the other party if the requirements of Article 384 of the Polish Civil Code have been met and that party has not terminated the contract within the 14-calendar-day notice period.
Matters not governed by these Terms and Conditions are subject to the relevant provisions of Polish law. Where the provisions applicable in the Consumer’s country are more favourable to the Consumer and cannot be excluded by contract, those provisions will apply to the contract concluded through the Online Store.
The Customer may use out-of-court procedures for handling complaints and pursuing claims arising from orders placed in the Store. These include: in disputes concerning property rights arising from sales contracts and service contracts, applying for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection; or applying to the Provincial Inspector of Trade Inspection in Bydgoszcz (https://www.wiih.com.pl) for steps to be taken to resolve the dispute out of court under the Polish Act of 23 September 2016 on Out-of-Court Resolution of Consumer Disputes (Journal of Laws of 2016, item 1823).
Regardless of point 3, the Customer may seek assistance from the municipal or district consumer ombudsman. All necessary information is available on the website of the Polish Office of Competition and Consumer Protection at https://www.uokik.gov.pl.
A Customer who is a Consumer may also use an electronic procedure for resolving disputes with the Seller through the ODR platform available at http://ec.europa.eu/consumers/odr/.
Disputes arising from the provision of services under these Terms and Conditions will be submitted to:
a) a court of general jurisdiction selected by the Customer in accordance with the relevant provisions of Polish law, if the Customer is a Consumer or a business customer referred to in §8, point 2 of these Terms and Conditions;
b) the court of general jurisdiction competent for the Seller’s registered office, if the Customer is not a Consumer.
The Annexes to these Terms and Conditions form an integral part of them.
These Terms and Conditions take effect on 23 March 2022.

SUBSCRIPTION TERMS AND CONDITIONS

§1. DEFINITIONS

Whenever the following terms and expressions are used in these Terms and Conditions, they have the meanings set out below:

Subscription Panel – a tab in the User Account used to manage the Subscription, located under “Settings” in the “Subscription” tab.
Recurring Payments – a payment method that allows the Customer’s account to be charged regularly every 30 days using a payment card, without the Customer having to carry out a separate transaction in the Payment Operator’s system each time.
Subscription Terms and Conditions – these terms and conditions, setting out the rules for using the Subscription and the conditions for making Recurring Payments, available at this address.
Website Terms and Conditions – the terms and conditions of the grassland.com.pl website, setting out the rules for concluding distance supply contracts, the rules for performing those contracts, the rights and obligations of the parties, the returns and privacy policies, and the complaints procedure, available at grassland.com.pl.
Subscriber or Customer – a natural person, including a Consumer, who has full legal capacity, is at least 18 years old and uses the Subscription.
Subscription – a service provided by Grassland under the Subscription Terms and Conditions, consisting of the ongoing delivery of Products to the Customer in exchange for Recurring Payments.
Grassland – Grassland Sp. z o.o., a Polish limited liability company with its registered office in Gostkowo at ul. Ekologiczna 10A, 87-148 Gostkowo, entered in the Register of Entrepreneurs of the National Court Register maintained by the 7th Commercial Division of the National Court Register of the District Court in Toruń under KRS number: 0000942090, tax identification number (NIP): 8792736180, statistical identification number (REGON): 520784654, with share capital of PLN 5,000.00, which owns the grassland.com.pl website.

§2. GENERAL PROVISIONS

The Subscription Terms and Conditions set out the rules for using the Subscription, in particular the rules governing:
1. activation, modification, cancellation and expiry of the Subscription;
2. making Recurring Payments for the Subscription;
3. submitting complaints concerning the Subscription and Recurring Payments;
4. withdrawal from the Contract.
The Subscription Terms and Conditions are available electronically on the website at https://grassland.com.pl/regulamin-sklepu/” target=”_blank” rel=”noopener”>https://grassland.com.pl/regulamin-sklepu/.
All terms used in the Subscription Terms and Conditions have the meanings assigned to them in the Website Terms and Conditions, unless a different meaning is expressly assigned in the Subscription Terms and Conditions.

§3. RULES FOR USING THE SUBSCRIPTION

To activate and use the Subscription, the Customer must have a payment card accepted by the Payment Operator. Detailed technical requirements concerning payment card types may depend on the Payment Operator’s guidelines.
To activate the Subscription, the Customer must add a payment card by providing its number, expiry date and CVV/CVC code. The Customer must also read and accept the Subscription Terms and Conditions and the Payment Operator’s Payment Terms.
Use of the Subscription is voluntary.
When placing an Order, the Customer may choose between making a one-off payment and activating a Subscription. The Subscription is activated when the payment card is successfully charged for the first time.
The Customer may have only one active Subscription.
Using the Subscription does not prevent the Customer from placing and paying for a one-off Order outside the Subscription.
A Customer who is a Subscriber and places an Order by selecting the “Order with Subscription” option modifies their active Subscription.
The Customer manages the Subscription through their Account, including the dedicated Subscription Panel.
In particular, the Subscription Panel enables the Customer to:
1. obtain information about the composition and price of the Product in the most recent and next Orders;
2. obtain information about the amount of discounts granted;
3. obtain information about the payment due date;
4. change the date of a Recurring Payment;
5. change the delivery address;
6. change the payment card;
7. cancel the Subscription.
The Subscriber may postpone the date of a Recurring Payment, but by no more than 30 calendar days from the original payment due date.
The Subscriber may change the composition of the Product supplied under the Subscription. The change in composition is applied to the Subscription by clicking the “Order with Subscription” button. The selected composition replaces the previous composition. The change takes effect from the next Product delivery.
The Subscriber may make other changes to the Subscription within the scope indicated in the Subscription Panel.
Each time changes are made to the Subscription, the Subscriber is informed of their effects by email.

§4. SUBSCRIPTION DURATION

The Subscription continues for an indefinite term from activation until cancellation or expiry.
The Subscriber may cancel the Subscription at any time through the Subscription Panel. Confirmation of cancellation will be sent to the Subscriber’s email address.
Cancellation of the Subscription takes effect immediately.
The Subscription expires in the following cases:
1. four unsuccessful attempts to charge the payment card in accordance with §5, paragraph 5 of the Subscription Terms and Conditions, in particular due to insufficient funds to make a Recurring Payment, the payment card having expired at the time of the attempted charge, or similar circumstances;
2. deletion of the User Account.
The Subscription expires when an event referred to in paragraph 4 above occurs.

§5. RECURRING PAYMENTS

By purchasing Products under the Subscription, the Subscriber consents to their payment card being charged regularly every 30 days, in accordance with the offer they have accepted.
As part of Recurring Payments, the Subscriber may save their payment card details and authorise a standing payment instruction. Payment card details will be stored by the Payment Operator. In facilitating payments, the Payment Operator provides a Recurring Payment Token, a virtual card identifier, which allows a unique identifier to be assigned to an individual Customer and used to make recurring payments to Grassland.
While using the Subscription, the Subscriber must maintain the payment card designated for Recurring Payments and ensure that sufficient funds are available to make those payments.
Grassland notifies the Subscriber, at least 19 days and 10 days before the next Recurring Payment, of the approaching date on which the payment card will be charged automatically or of changes to the contract terms concerning the amount or frequency of charges.
If authorisation is refused and the Recurring Payment is cancelled, Grassland will retry charging the payment card 1, 3 and 5 days after the first attempt, respectively. After the fourth unsuccessful attempt to charge the payment card, the Subscription expires.
Grassland is liable for Recurring Payments whose amount exceeds what the Subscriber could expect, taking into account the type and value of previous payments, the provisions of the payment services contract and the relevant circumstances.

§6. DISCOUNTS

A delivery discount is applied to each Recurring Payment, making delivery free for Subscribers.
For payments exceeding PLN 590, the Subscriber receives a gift with the subscription order.
Discounts cannot be combined with other promotions unless the rules of the relevant promotion or programme provide otherwise.
If the Subscription is cancelled or expires, the Subscriber loses all discounts obtained.

§7. COMPLAINTS PROCEDURE

The Subscriber has the right to submit complaints concerning the Subscription and Recurring Payments.
Complaints must be submitted by email to info@grassland.com.pl or in writing to: ul. Ekologiczna 10A, 87-148 Gostkowo, Poland.
A complaint should include:
1. the Subscriber’s full name;
2. a correspondence address;
3. the order and/or transaction number;
4. a description of the circumstances justifying the complaint;
5. the requested resolution of the complaint.
Grassland will respond to the claim without undue delay and no later than 14 days after receiving the complaint. The response will be sent to the address provided by the Subscriber or by another method specified by the Subscriber. If Grassland fails to respond within the above period, the complaint is deemed to have been accepted.

§8. WITHDRAWAL FROM THE CONTRACT

The provisions of the Website Terms and Conditions (§8) apply to the right to withdraw from a Contract concluded under the Subscription.

§9. FINAL PROVISIONS

Amendments to the Subscription Terms and Conditions are made in accordance with the procedure set out in the Website Terms and Conditions.
Grassland reserves the right to amend these Subscription Terms and Conditions. Grassland will announce any amendments on the Online Store’s website at least 14 calendar days before they take effect. Amendments to the Subscription Terms and Conditions do not apply to Customers who placed an order while the previous version was in force. Amendments made during an ongoing contractual relationship are binding on the other party if the requirements of Article 384 of the Polish Civil Code have been met and that party has not terminated the contract within the 14-calendar-day notice period.
Matters not governed by the Subscription Terms and Conditions are subject to the Website Terms and Conditions.
These Terms and Conditions take effect on 14 September 2023.