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ONLINE SHOP TERMS AND CONDITIONS

INTRODUCTION

The online shop available at https://www.grassland.com.pl is run by Grassland Horse Feeding Spółka z ograniczoną odpowiedzialnością with its registered office in Gostkowo at ul. Ekologiczna 10a, 87-148 Gostkowo, NIP (Tax ID No.): 8792736180, REGON (Statistical ID No.): 520784654, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000942090, registration court: District Court in Toruń, VII Economic Division of the National Court Register, share capital: PLN 5,000.00.

SELLER’S CONTACT DETAILS:

Email address: info@grassland.com.pl.

This document (which at the same time constitutes terms and conditions within the meaning of the Act of 18th July 2002 on Providing Services by Electronic Means), hereinafter referred to as the ‘Terms and Conditions’, defines the types and scope of providing services by electronic means through the Online Shop, the rules for concluding sales contracts through the Online Shop, the rules for implementing such contracts, the rights and obligations of the Customer and the Seller, as well as the procedure for withdrawal from a contract and the complaint procedure.

§1. DEFINITIONS

  1. Online Shop – the online shop available at https://www.grassland.com.pl.
  2. Seller – Grassland Horse Feeding Spółka z ograniczoną odpowiedzialnością with its registered office in Gostkowo at ul. Ekologiczna 10a, 87-148 Gostkowo, NIP (Tax ID No.): 8792736180, REGON (Statistical ID No.): 520784654, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000942090, registration court: District Court in Toruń, VII Economic Division of the National Court Register, share capital: PLN 5,000.00.
  3. Customer – a natural person, legal person or an organisational unit that is not a legal person to which special regulations grant legal capacity who concludes a contract with the Seller.
  4. Consumer – a natural person who makes a legal transaction with the Seller which is not directly connected with their economic or professional activity.
  5. Service – electronic services provided by the Seller through the Online Shop.
  6. Sales Contract – a distance contract between the Customer and the Seller made through the Online Shop, the subject of which is the purchase of a Product.
  7. Product – a product that the Customer purchases through the Online Shop
  8. Order Form – a form available in the Online Shop that allows placing an order for the purpose of purchasing a Product.
  9. Customer Account – a set of resources in the Seller’s ICT system where information about the Customer is stored, including address information and order history.
  10. Registration Form – a form available in the Online Shop for creating a Customer Account.
  11. Newsletter – a service that enables subscribing to and receiving electronically free information about the Seller’s Products and promotions.
  12. Working Day – any one day from Monday to Friday excluding public holidays.

§2. GENERAL PROVISIONS

  1. The Seller undertakes to provide services to the Customer to the extent and under the conditions specified in the Terms and Conditions.
  2. The Customer undertakes to use the Online Shop in accordance with the applicable laws and rules of social coexistence. 
  3. The Customer using the Seller’s Services is obliged to comply with these Terms and Conditions.
  4. The Seller shall comply with the principles of protection of Customers’ personal data stipulated in Regulation (EU) 2016/679 of the European Parliament and of the Council of   27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.   
  5. he Customer consents to the collection, storage and processing of personal data by the Seller for the purpose of fulfilling the contract.  The detailed terms and conditions for the collection, processing and protection of personal data by the Seller are defined in the Privacy Policy of the Online Shop.  
  6. The information about the Product on the website of the Online Store constitutes an invitation to conclude a contract within the meaning of   Article 71 of the Act of 23rd April 1964 Civil Code.
  7. All prices shown on the website of the online shop are gross prices.
  8. The Seller reserves the right to make changes in the prices of the Products available in the Online Shop, introduce new Products and carry out or cancel promotional actions, or make changes to the current promotions.    
  9. The provision of unlawful or offensive content by the Customer is prohibited. The Customer is obliged to use the Seller’s websites in a way that does not interfere with their functioning, in particular by not using specific software (including malware) or devices.    
  10. Particular risks associated with the use of electronic services include the possibility of unauthorised persons gaining access to and interfering with data transmitted over the network or stored on computers connected to the network, which may result, in particular, in its loss, unauthorised modification or inability to use the services offered using the Online Shop.     

§3. SERVICES AND GENERAL TERMS AND CONDITIONS OF SERVICE

  1. The Seller provides services electronically by means of the Online Shop by:
    a) making the content about the offer and Products available on the website of the Online Shop,
    b) making it possible to fill in an order form in order to conclude a sales contract,
    c) making it possible to register in order to create a Customer Account and maintain the Customer Account of the Online Shop,
    d) sending information about promotions and Products to Customers in the form of a Newsletter.
  2. The services referred to in para 1 above are provided free of charge.
  3. A contract for the provision of services by electronic means under which the Customer has the possibility to fill in the order form is concluded with the Customer for a definite period of time when they proceed to fill in the form and is terminated upon withdrawal from filling in the form or upon sending the filled-in form to the Seller.
  4. A contract for the provision of services by electronic means under which the Customer has the possibility to register and maintain a Customer Account is concluded with the Customer for an indefinite period of time at the time of making the registration with the Online Shop by them.
  5. The creation of a Customer Account (‘registration’) is carried out by means of a functionality available on the website of the Online Shop, the Registration Form.
  6. Having a Customer Account is not required to place an order for Products available in the Online Shop.
  7. A contract for electronic provision of the Newsletter service is concluded for an indefinite period of time at the moment the Customer signs up for the Newsletter service using the functionality available on the website of the Online Shop.
  8. Technical requirements necessary to use the services provided by the Seller:
    a) a device with access to the Internet;
    b) a web browser that supports cookies;
    c) access to email.
  9. The Customer shall pay the fees for Internet access and data transmission in accordance with the tariff of their Internet service provider.

§4. SALES CONTRACT

  1. The Seller makes it possible to place orders for Products available at the Online Store:
    a) through the Order Form available at the Online Store 24 hours a day, 7 days a week;
    b) via email at info@grassland.com.pl;
    c) by phone at +48 (…).
  2. To place an order through the Order Form available on the website of the Store, the Customer will choose a Product available in the Online Shop, specifying the quantity they wish to purchase and indicating the characteristics of the Product to be ordered. After selecting the Product (adding the Product to the ‘cart’ using a functionality available in the Online Store), the Customer fills in the Order Form indicating the data necessary for the Seller to process the order, and then confirms the order by clicking the ‘Order and pay’ button.
  3. To place an order by phone or email, the Customer will provide the Seller with information about the Product to be ordered and the data necessary for the fulfilment of the order, in particular identification data, address and other contact details enabling contact regarding the order (telephone number and email address).
  4. Upon receipt of the order, the Seller will send a statement of order acceptance to the Customer by email to the email address provided during order placement. After verifying the possibility of processing the order, the Seller will then send the Customer a message confirming the order. The moment the Customer receives the order confirmation message, the Sales agreement will be concluded.
  5. The order confirmation message contains the agreed terms and conditions of the Sales Agreement, in particular the quantity and type of the Product ordered, the total price to be paid, including delivery costs and the amount of discounts granted (if applicable).

§5. LEAD TIME AND DELIVERY

  1. The Seller will process orders on a first come, first served basis (subject to §6(3) of these Terms and Conditions).
  2. The order processing time consists of the preparation, completion, packing and release of the Product by the Seller. The average lead time is up to 14 working days.
  3. Orders placed on a working day after 2 pm (14.00 hrs) and on holidays are treated as placed on the next working day.
  4. In the event that part of an order consisting of several Products is not currently available, the Customer is informed of this by phone or email and decides how to proceed with the order (partial processing, extending the waiting time, cancelling the entire order, or choosing a replacement Product).
  5. In the case of orders consisting of several Products with different availability, which are to be delivered in one shipment, the order lead time will depend on the date on which the Seller completes the last Product included in the order unless agreed otherwise with the Customer.
  6. The delivery lead time will be extended by the time it takes to supply the Product to the Customer by the carrier or using the Seller’s own transport in accordance with the delivery method selected by the Customer. Information about the methods and costs of delivery are available on the website of the Online Store and are indicated to the Customer when placing an order.
  7. Orders are released for delivery only on working days.
  8. Upon receipt of the parcel, the Customer should carefully check the condition of the packaging and its contents.
    If any damage or other irregularities are found, the Customer should draw up a damage report in the presence of the courier and notify the Seller.
  9. In the event that the Customer refuses the delivery, or the delivery is impossible for reasons attributable to the Customer, the Seller will have the right to charge the Customer with the costs incurred in connection with this situation (e.g. cost of returning the parcel to the Seller or sending it again to the Customer).
  10. In the event that the Seller compensates the Customer for the damage caused during the transport of the Product, the claims to which the Customer is entitled in this regard against the carrier, to the extent to which they have been compensated by the Seller, shall be transferred to the Seller. The transfer of claims to the Seller does not require a separate assignment agreement.

§6. METHODS OF PAYMENT

The Seller provides the option of prepayment for the Products ordered:
a) via the Przelewy24 electronic payment system operated by PayPro S.A. ul. Kanclerska 15, 60-327 Poznań, in accordance with the terms and conditions of the system (https://www.przelewy24.pl/regulamin);
b) via the PayU electronic payment system, the operator of which is PayU S.A. with its seat in Poznan, in accordance with the terms and conditions of the PayU electronic payment system;
c) “Buy now pay in 30 days” – a service provided by PayPo to the Customer, pursuant to which PayPo pays the Price of the Goods directly to the Store (in a non-cash form), and the Customer returns the Price of the Goods directly to PayPo within 30 days from the date of purchase, at no additional cost ( PayPo regulations ),
(d) by ordinary bank transfer to a bank account.

  1. The customer is obliged to make payment within five days of the conclusion of the contract. If payment is not made within the specified period, the order may be cancelled.
  2. The Seller proceeds with the execution of the order as soon as they receive information about the positive authorisation of the transaction from the operator of the online payment system or when the funds are credited to the bank account in the case of payment by bank transfer.
  3. Proof of purchase is provided to the Customer together with the Product or electronically to the email address provided by the Customer when placing the order.
  4. Should it become necessary to refund a payment for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account assigned to the Customer’s payment card.

§7. WARRANTY FOR DEFECTIVE PRODUCTS

  1. Pursuant to Art. 556 of the Act of 23rd April 1964 Civil Code, the Seller shall be liable to the Customer if the Product sold has a physical or legal defect. The Seller shall be exempt from liability under the warranty if the Customer knew about the defect at the time of concluding the contract.
  2. Delivery of the Product in the exercise of the rights under the warranty for defective products shall be at the Seller’s expense.
  3. The Seller shall be liable under the warranty if the defect is discovered before the lapse of two years from the date of delivery of the Product to the Customer.
  4. Notification of defects of the Product should be sent by email to info@grassland.com.pl or in writing to the address of the Seller. The notification can be sent using the form attached as Annex No. 2 to the Terms and Conditions.
  5. If an item sold has a defect, the Customer may file a request for the price to be reduced or withdraw from the contract unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a defect-free one, or removes the defect. This restriction shall not apply if the item has already been replaced or repaired by the Seller,
    or the Seller has failed to fulfil the obligation to replace the item with a defect-free item or remove the defect. The Customer may refuse the Seller’s offer to remove the defect and instead request that the item be replaced with a defect-free one,
    or request that the defect be removed instead of the item being replaced unless bringing the item to conformity with the contract in the way chosen by the
  6. Customer is not feasible or would require excessive costs in comparison with the way proposed by the Seller.
  7. The customer may not withdraw from the contract if the defect is insignificant.
  8. Where it is necessary for the assessment of physical defects, the Product should be delivered to the address: Grassland Horse Feeding Sp. z o.o. ul. Grabskiego 8, 37-450 Stalowa Wola.
  9. The Seller shall respond to the Customer’s notification within 14 calendar days of its receipt. Failure to consider the request within the specified time limit shall be deemed acceptance of the request.

§8. WITHDRAWAL FROM THE SALES CONTRACT

  1. A customer who is a consumer within the meaning of Art. 27 of the Act of 30th May 2014 on Consumer Rights shall have the right to withdraw from a contract concluded at a distance without stating a reason.
  2. The provisions relating to the consumer in this section shall apply to a natural person who concludes a contract directly related to their business activity where it is apparent from the content of that contract that it is not of a professional nature for that person, arising in particular from their business activity as revealed in compliance with the legal provisions on the Central Register and Information on Business Activity.
  3. The Customer has the right to withdraw from this contract within 14 calendar days from the moment they take possession of the Product or a third party designated by them, other than the carrier. If the contract covers a number of items which are delivered separately, in batches or in parts, the time limit starts to run from the moment the Customer takes possession of the last item, batch or part.
  4. The Customer may withdraw from the contract by submitting a declaration using the form constituting Annex No. 1 to these Terms and Conditions and sending it to the Seller’s address or by email to info@grassland.com.pl.
  5. It shall be sufficient for the period specified in para 3 to be observed if the declaration of withdrawal is sent before its expiry.
  6. The Seller shall immediately acknowledge receipt of the declaration of withdrawal to the Customer.
  7. The Seller shall immediately, within no more than 14 calendar days of the date of receipt of the declaration of withdrawal, return to the Customer all the payments received from the Customer, including the costs of delivery of the item. The Seller shall refund the payment using the same method of payment as was used by the Customer unless the Customer has expressly agreed to a different method of refund that does not involve any additional costs for the Customer.
  8. Unless the Seller has offered to collect the Product from the Customer on their own, they may withhold the reimbursement of the payments received until they have received the Product back or the Customer has supplied proof of its return, whichever occurs first.
  9. Where the Customer has chosen a method of delivery other than the cheapest ordinary method offered by the Seller, the Seller shall not be obliged to reimburse the additional costs incurred by the Customer.
  10. The Customer shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller forthwith, but no later than within 14 calendar days of the date on which they withdrew from the contract unless the Seller has offered to collect the Product themselves. In order to meet the deadline, it is sufficient to send back the Product before the expiry of the time limit.
  11. The Customer shall only bear the direct cost of returning the Product.
  12. The product should be delivered to the Seller at the following address: Grassland Horse Feeding Sp. z o.o. ul. Grabskiego 8, 37-450 Stalowa Wola.
  13. The Customer shall be obliged to secure the Product properly for transport. The Seller does not accept packages by cash on delivery (COD).
  14. In the event of withdrawal, the consumer shall be liable for any decrease in the value of the item
    resulting from the use of the item beyond what is necessary to establish the nature,
    characteristics and functioning of the item.
  15. The Customer shall not be entitled to withdraw from the contract with regard to the contracts specified in Art. 38 of the Act of 30th May 2014 on Consumer Rights, in. as,
    (a) a contract that concerns a non-prefabricated item manufactured according to the consumer’s specifications or serving to satisfy their individual needs;
    b) a contract that concerns an item which due to its nature becomes inseparably connected with other items after delivery;
    c) a contract that concerns an item supplied in sealed packaging which cannot be returned for reasons related to health or hygiene if the packaging was opened after delivery;
    d) a contract that concerns a perishable item or an item with a short shelf life.

§9. WITHDRAWAL FROM THE CONTRACT FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS AND COMPLAINT PROCEDURE FOR ELECTRONIC SERVICES

  1. In the case of contracts for the provision of services by electronic means of a continuous nature and unlimited duration (e.g. Customer Account, Newsletter), the Customer shall be entitled to terminate the contract. The customer may terminate the contract by notice with immediate effect and without stating any reason by sending a statement of termination to the email address info@grassland.com.pl.
  2. The Seller reserves the right to terminate the contract for the provision of services by electronic means of a continuous nature and unlimited duration with 14 days’ notice in the event of violation of the provisions of these Terms and Conditions by the Customer.
  3. In the event of non-performance or undue performance by the Seller of services provided through the Online Shop, the Customer shall be entitled to lodge a complaint by email to info@grassland.com.pl.
  4. A correctly submitted complaint should include the Customer’s designation (first name and surname or company name, residential or business address and email address), the subject of the complaint together with an indication of the period to which the complaint relates and the circumstances justifying the filing of the complaint.
  5. Any complaints shall be dealt with by the Seller within 14 calendar days of receipt of the complaint.

§10. PROVISIONS CONCERNING ENTREPRENEURS

  1. The provisions of this section shall only apply to Customers who are not consumers within the meaning of Art. 221 of the Civil Code.
  2. The provisions of this section shall not apply to sale contracts where the buyer is a natural person who enters into a contract directly related to their business activity and it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from their business activity as revealed in compliance with the legal provisions on the Central Register and Information on Business Activity.
  3. The Seller reserves the right to withdraw from the sales contract at any time as long as the Product has not been released to the Customer, to a third party acting on behalf of the Customer, or to the carrier making the delivery to the Customer. Withdrawal from the contract by the Seller does not give rise to any claims on the part of the Customer against the Seller.
  4. The Seller reserves the right to restrict the range of payment methods available in the Online Shop. The Seller reserves the right to require prepayment of all or part of the order value regardless of the payment method selected by the Customer. Pursuant to Art. 558 of the Civil Code, if a Product is sold to a Customer who is not a consumer, the Seller’s liability under warranty is excluded.
  5. Pursuant to Art. 548 §1 of the Civil Code, upon the release of the Product by the Seller to the Customer, to a third party indicated by the Customer, or to the carrier, the benefits and burdens associated with the Product as well as the risk of accidental loss of or damage to the Product shall be transferred to the Customer.
  6. The Seller’s liability towards the Customer shall be limited solely to the actual damage incurred by the Customer in connection with undue performance of the contract by the Seller whereby the Seller shall only be liable for an amount not exceeding the value of the order placed by the Customer.

§11. SELLER’S LIABILITY

  1. The Seller shall not be liable for the provision of incorrect data by the Customer (in particular, by providing incorrect data in the forms available on the website) or the Customer’s actions in a way that hinders or prevents the provision and implementation of services by the Seller.
  2. The Seller shall not be liable for the consequences of the use of the Online Store by the Customer in a manner inconsistent with the provisions of these Terms and Conditions, applicable laws and rules of social coexistence or custom.
  3. The Seller reserves the right to suspend or terminate the provision of any of the individual functionalities of the Online Store due to the necessity of maintenance, review, or expansion of the hardware or software. Suspension or termination of the individual functionalities of the Online Store may not violate the rights of the Customer.

§12. INTELLECTUAL PROPERTY

  1. All content available in the Online Shop (including graphics, texts, page layout and logos) that does not originate from the Customer or other suppliers is protected by copyright and is the sole property of the Seller. The use of such content without the written consent of the Seller shall be subject to civil and criminal liability.
  2. he Customer shall be obliged to use any content posted within the Online Shop exclusively for their own personal use. Use of the content in any other manner shall only be permitted if so indicated by the Seller.
  3. The use of the Online Shop, including the use of text materials, graphics, images, applications, databases or other content, shall not imply the acquisition of any rights whatsoever by the Customer with respect to the content indicated, and in particular shall not imply the acquisition of any property rights, related rights or licences.
  4. It shall be forbidden to undertake the following actions without the express consent of the Seller:
    a) copying, modifying and transmitting electronically or otherwise the Online Store
    or any parts thereof, or any content made available through it;
    b) distributing in any way the content published in the Online Store;
    c) downloading the content of the databases and secondary use of the collected data in whole or in part.

§13. FINAL PROVISIONS

  1. he Seller reserves the right to amend these Terms and Conditions. Any amendments to the Terms and Conditions shall be notified by the Seller on the website of the Online Store at least 14 calendar days before the changes to the Terms and Conditions become effective. The changed provisions of the Terms and Conditions shall not apply to the Customers who placed an order during the validity of the previous version of the Terms and Conditions. An amendment to the Terms and Conditions during a continuous contractual relationship shall be binding on the other party if the requirements specified in Art. 384 of the Civil Code have been met and the party has not terminated the contract within 14 calendar days.
  2. For other matters not regulated by the provisions of these Terms and Conditions, the relevant provisions of Polish law shall apply. In the event that the provisions in force in the consumer’s country are more favourable to the consumer and these provisions cannot be excluded by contract, they shall apply to the contract concluded via the online shop.
  3. The Customer shall have the possibility of using out-of-court methods of dealing with complaints and pursuing claims arising from orders placed with the Shop. These include: in the case of a dispute over property rights arising from contracts of sale and provision of services, an application can be filed for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection; filing of an application to the Provincial Inspector of Trade Inspection in Bydgoszcz (https://www.wiih.com.pl) for action to be taken in order to resolve the dispute out of court under the Act of 23rd September 2016 on Out-of-Court Resolution of Consumer Disputes (Journal of Laws of 2016, item 1823).
  4. Notwithstanding para 3 above, the Customer may seek assistance from the municipal (district) consumer ombudsman. All the necessary information can be obtained from the website of the Office of Competition and Consumer Protection at www.uokik.gov.pl.
  5. A Customer being a consumer may furthermore take advantage of electronic means of dispute resolution with the Seller via the ODR platform available at http://ec.europa.eu/consumers/odr/.
  6. Disputes arising as a result of the provision of services under these Terms and Conditions shall be submitted to:
    a) a court of general jurisdiction at the Customer’s choice in accordance with the applicable provisions of Polish law where the Customer is a consumer or an entrepreneur as referred to in §8(2) of the Terms and Conditions;
    b) a court of general jurisdiction at the Seller’s registered office where the Customer is not a consumer.
  7. The Annexes to these Terms and Conditions shall form an integral part thereof.
  8. These Terms and Conditions shall enter into force on 23rd March 2022.

SUBSCRIPTION TERMS AND CONDITIONS

§1. DEFINITIONS

Whenever the following phrases and terms are used in the Regulations, they shall be understood as such:

  1. Subscription Panel – a tab on the User’s Account used to manage Subscription located in the “Settings” Section, “Subscription” Tab. Recurring Payments – a form of payment that allows regular debiting of theCustomer‘s account periodically every 30 days via payment card, without the need to
  2. each time he performs a transaction in the Payment Operator’s system.
  3. Subscription Terms and Conditions – these terms and conditions, specifying the terms of use of the Subscription and the conditions for making Recurring Payments, available at this address.
  4. Terms of Service – the Terms of Service of the grassland.com.pl website, defining the rules for concluding distance delivery contracts, the rules for executing these contracts, the rights and obligations of the parties, the return policy, privacy and the rules of the complaint procedure, available at this address grassland.com.pl.
  5. Subscriber or Customer – an individual, including a Consumer, who has full legal capacity and has reached the age of 18. year old who uses the Subscription.
  6. Subscription – a service provided by Grassland on the basis of the Subscription Terms and Conditions, consisting in the continuous delivery of Products to the Customer in exchange for making recurring Payments.
  7. Grassland – Grassland Sp. z o.o., headquartered in Gostkowo, ul. Ekologiczna 10A, 87-148 Gostkowo, entered in the Register of Entrepreneurs of the National Court Register kept by the VII Economic Department of the National Court Register of the District Court in Toruń under KRS:0000942090, NIP: 8792736180, REGON: 520784654, with a share capital of 5000.00 PLN, being the owner of the Website grassland.com.pl.

§2. GENERAL PROVISIONS

  1. The Subscription Terms and Conditions set out the rules for the use of the Subscription, in particular the rules:
    1. activation, modification, cancellation and expiration of the Subscription;
    2. make Recurring Payments for the Subscription;
    3. to file complaints on matters relating to Subscriptions and Recurring Payments;
    4. withdrawal from the Agreement.
  2. The Subscription Terms and Conditions are available in electronic form on the Website at https://grassland.com.pl/regulamin-sklepu/.
  3. All expressions used in the Subscription Terms shall have the meaning assigned in the Terms of Service, unless a different meaning is expressly assigned under the Subscription Terms.

§3. Rules for using Subscriptions

  1. In order to activate and use the Subscription, it is necessary to have a payment card accepted by the Payment Provider. Specific technical requirements for payment card types may depend on the Payment Operator’s guidelines.
  2. In order to activate the Subscription, the Customer should add a payment card, providing its number, expiration date and CVV/CVC code. The Customer should also read and accept the Subscription Terms and Conditions and the Payment Terms of the Payment Provider.
  3. The use of the Subscription is voluntary.
  4. When placing an Order, the Customer has the option to choose between one-time payment and activation of the Subscription. Activation of the Subscription has effect from the first effective charge to the payment card.
  5. A customer can have only one active Subscription.
  6. The use of the Subscription does not exclude the possibility of placing and paying for a one-time Order outside the Subscription.
  7. A Customer who is a Subscriber who places an Order and selects the “Order in Subscription” option makes a change to an active Subscription.
  8. The Customer manages the Subscription through the Account, including a dedicated Subscription Panel.
  9. In the Subscription Panel, the Customer has the ability to, in particular:
    1. to obtain information about the composition and price of the Product of the last and next Order;
    2. obtain information on the amount of discounts granted;
    3. obtain information about the payment deadline;
    4. change the date of the Cyclic Payment;
    5. change of delivery address;
    6. change of payment card;
    7. cancellation of Subscription.
  10. The Subscriber has the option to change the date of the Cyclic Payment by extending this date, but not more than 30 calendar days from the original payment date.
  11. The Subscriber has the option to change the composition of the Product within the Subscription. Assigning a composition change to a Subscription is done by clicking the “Order in Subscription” button. The selected lineup will replace the existing lineup. The change in composition will take effect from the next delivery of the Product.
  12. The Subscriber has the option to make other changes to the Subscription to the extent indicated in the Subscription Panel.
  13. The Subscriber is informed each time of the effects of changes made to the Subscription via e-mail.

§4. Duration of Subscription

  1. The subscription lasts indefinitely from the moment of activation until cancellation or expiration.
  2. The Subscriber may cancel the Subscription at any time via the Subscription Panel. Confirmation of cancellation of the Subscription will be sent to the Subscriber’s e-mail address.
  3. Cancellation of a Subscription has immediate effect.
  4. Subscription expires in the event of:
    1. four unsuccessful attempts to charge the payment card in accordance with § 5 section. 5 of the Subscription Terms and Conditions (in particular, as a result of the lack of sufficient funds to make the Recurring Payment, the lack of validity of the payment card at the time of the attempted debit, etc.);
    2. deletion of the User Account.
  5. The termination of the Subscription shall have effect from the moment the event referred to in paragraph (2) occurs. 4 above.

§5. Recurring payments

  1. The Subscriber, by purchasing Products under the Subscription, agrees to charge the payment card every 30 days on a regular basis, in accordance with the offer accepted by him/her.
  2. The Subscriber under Cyclic Payments has the option to save payment card details and standing order for direct debit. Payment card data will be stored by the Payment Operator. The payment operator mediating the payment provides a tool – Token for Cyclic Payments (virtual card identifier), allowing to assign to an individual Customer
    a unique identifier with which the Customer periodically makes payments to Grassland.
  3. The Subscriber is obliged to maintain, during the period of use of the Subscription, the payment card that he/she has indicated for the purpose of making recurring Payments and to provide the funds necessary for their execution.
  4. Grassland informs the Subscriber, at least 19 and 10 days before the next Recurring Payment, about the upcoming automatic debit date of the payment card or changing terms of the agreement (amount or frequency of debit).
  5. In the event of refusal to authorize and cancellation of the Recurring Payment, Grassland will reattempt to charge the payment card in 1, 3 and 5 days from the first attempt, respectively. After the fourth unsuccessful attempt to charge the payment card, the Subscription will expire.
  6. Grassland is liable for Recurring Payments for which the amount is higher than the amount the Subscriber can expect, taking into account the type and value of previous payments, the provisions of the payment services agreement and the relevant circumstances of the case.

§6. Discounts

  1. With each Recurring Payment there is a discount on delivery, which is free for subscribers.
  2. Subscribers with a payment of more than 490 PLN along with their subscription order receive a gift.
  3. Discounts do not combine with other promotions, unless otherwise stated in the rules of a particular promotion/program.
  4. In the event of cancellation or expiration of the Subscription, the Subscriber will forfeit all earned discounts.

§7. Complaint procedure

  1. The Subscriber has the right to file a complaint on matters relating to Subscription and Recurring Payments.
  2. Complaints should be submitted by e-mail to: info@grassland.com,pl or in writing to: ul. Ecological 10A 87-148 Gostkowo.
  3. The complaint should include:
    1. name;
    2. mailing address;
    3. order and/or transaction number;
    4. a description of the circumstances justifying the complaint;
    5. a request as to how to handle the complaint.
  4. Grassland will respond to the complaint request immediately, but no later than within 14 days of receipt of the complaint. A response to the complaint will be sent to the address provided by the Subscriber or by any other means provided by the Subscriber. In the absence of a response from Grassland in the above. deadline, he is deemed to have acknowledged the complaint.

§8. Withdrawal from the Agreement

  1. Regarding the right to withdraw from the Subscription Agreement, the provisions of the Terms of Service (§ 8) apply.

§9. FINAL PROVISIONS

  1. Amendments to the Subscription Rules shall be made in accordance with the procedure set forth in the Rules of of the Service.
  2. Grassland reserves the right to amend these Subscription Terms and Conditions. It will notify of the change in the Subscription Terms and Conditions on the website of the Online Store at at least 14 calendar days before the changes in the Terms and Conditions become effective. The change in the provisions of the Subscription Terms and Conditions does not apply to Customers, who placed an order while the previous version of the Terms and Conditions was in effect. An amendment to the Subscription Terms and Conditions during a continuing contractual relationship shall be binding on the other party if the requirements set forth in Art. 384 of the Civil Code have been met and the party has not terminated the contract within 14 calendar days.
  3. In matters not regulated in the Subscription Terms, the provisions of the Terms of Service shall apply.
  4. The Regulations shall come into force on 14.09.2023.