Returns

A customer being a consumer has the right to withdraw from the sales contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which the customer took possession of the item or on which a third party indicated by the customer, other than the carrier, took possession of the Product.

A consumer shall also be understood to be a natural person who concludes a contract directly related to their business activity where the content of this contract shows that it is not of a professional nature for that person, arising in particular from their business activity as revealed in compliance with the legal provisions on the Central Register and Information on Business Activity.

In order for the Customer to exercise their right of withdrawal, they must inform us of their decision to withdraw from the sales contract by an unequivocal statement sent to us by post or by email to info@grassland.com.pl.

The Customer may use the specimen withdrawal declaration form attached as Annex No. 1 to the Terms and Conditions of our Online Store. The use of the specimen form is not obligatory. To meet the withdrawal deadline, it is sufficient for the Customer to send information concerning the exercise of their right of withdrawal before the expiry of the cancellation period.

Please be advised that the right to withdraw from a contract concluded at a distance does not apply to contracts specified in Art. 38 of the Act of 30th May 2014 on Consumer Rights, such as,
(a) a contract that concerns a non-prefabricated item manufactured according to the consumer’s specifications or serving to satisfy their individual needs;
(b) a contract that concerns an item which due to its nature becomes inseparably connected with other items after delivery;
c) a contract that concerns an item supplied in sealed packaging which cannot be returned for reasons related to health or hygiene if the packaging was opened after delivery;
d) a contract that concerns a perishable item or an item with a short shelf life.

In the event of withdrawal from this contract, we will reimburse to the Customer all payments received, including the costs of delivery of the goods (except for the additional costs where the Customer has chosen a method of delivery other than the cheapest ordinary method of delivery offered in our Online Shop) forthwith and in any event not later than 14 days from the day on which we are informed of the Customer’s decision to exercise their right of withdrawal from this contract. We will refund the payment using the same methods of payment as those used by the Customer in the original transaction unless the Customer has expressly agreed otherwise;
in any event, the customer will not incur any fees in connection with this refund.

Please be advised that we may withhold reimbursement until we have received the Product or until the Customer has provided us with proof of return, whichever occurs first.

Please return the Product to the following address: Grassland Horse Feeding Sp. z o.o. ul. Grabskiego 8, 37-450 Stalowa Wola forthwith, and in any event not later than 14 days from the day on which we were informed of the withdrawal from the sales contract. This deadline shall be deemed met if the Product is sent back before the expiry of the 14-day cancellation period. Please note that the Customer will have to bear the direct cost of returning the item.

Pursuant to Art. 556 of the Act of 23rd April 1964 Civil Code, the Seller shall be liable to the Customer if the Product sold has a physical or legal defect. The Seller shall be exempt from liability under the warranty if the Customer knew about the defect at the time of concluding the contract. Pursuant to Art. 558 of the Civil Code, if a Product is sold to a Customer who is not a consumer, the Seller’s liability under warranty is excluded. A consumer shall also be understood to be a natural person who concludes a contract directly related to their business activity where the content of this contract shows that it is not of a professional nature for that person, arising in particular from their business activity as revealed in compliance with the legal provisions
on the Central Register and Information on Business Activity.

Delivery of the Product within the scope of exercising the rights under the warranty for defects shall be made at the Seller’s expense. The Seller shall be liable under the warranty if the defect is discovered before the lapse
of two years from the date of delivery of the Product to the Customer.

Notification of Product defects should be sent by email to info@grassland.com.pl or in writing to the address of the Seller’s registered office.

f an item sold has a defect, the Customer may file a request for the price to be reduced or withdraw from the contract unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a defect-free one, or removes the defect. This restriction shall not apply if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfil the obligation to replace the item with a defect-free item or remove the defect.

This restriction shall not apply if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfil the obligation to replace the item with a defect-free item or remove the defect. The Customer may refuse the Seller’s offer to remove the defect and instead request that the item be replaced with a defect-free one, or request that the defect be removed instead of the item being replaced unless bringing the item to conformity with the contract in the way chosen by the Customer is not feasible or would require excessive costs in comparison with the way proposed by the Seller.

The customer may not withdraw from the contract if the defect is insignificant. Where it is necessary for the assessment of physical defects, the Product should be delivered to the address: Grassland Horse Feeding Sp. z o.o. ul. Grabskiego 8, 37-450 Stalowa Wola.

The Seller shall respond to the Customer’s notification within 14 calendar days of its receipt. Failure to consider the notification within the specified time limit shall be deemed acceptance of the notification. The Seller shall bear the cost of removing the defects or replacing the Product with a new one.